A few weeks ago I was contacted by a director of one of the senior high rises in one of the western counties I cover. She asked me to come and speak to her residents about PA Link and what we do to help seniors and individuals with disabilities. She mentioned usually the audience is small and to expect no more than 15 of her residents to attend. We figured out the details and I placed it on my calendar. No big deal! The day before the presentation, I did what I always do. I pulled out my notes to prepare and began gathering my handouts. I thought I would be “generous” and pack 25 of my brochures just in case a few extra people came. When I arrived at the apartments about 20 minutes before m
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